Refund and Returns Policy

Effective Date: January 8, 2025

Vyvemavel is committed to ensuring customer satisfaction. This Refund and Returns Policy outlines our procedures for handling returns, exchanges, and refunds. By making a purchase from our website (https://vyvemavel.com), you agree to the terms outlined below.

1. Eligibility for Returns

You may return items purchased from Vyvemavel if they meet the following conditions:

  • Items must be returned within 30 days from the date of purchase.

  • Items must be in their original condition, unused, and in the original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required.

  • Certain items, such as customized products or items marked as “Final Sale,” are not eligible for returns.

2. Process for Returns

To initiate a return, follow these steps:

  1. Contact Us:

    • Email us at info@vyvemavel.com or call (864) 991-8303 to request a return authorization.

    • Provide your order number, a description of the item(s) being returned, and the reason for the return.

  2. Return Shipping:

    • Ship the item(s) to the address provided by our customer service team.

    • Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

  3. Inspection and Approval:

    • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.

    • You will be notified of the approval or rejection of your return.

3. Refund Policy

Approved returns will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds are typically processed within 7-10 business days after the returned item(s) are received and approved.

  • Deductions: Original shipping costs and any applicable fees (e.g., restocking fees) are non-refundable.

If your refund has not been processed within the stated time, please contact us at info@vyvemavel.com or (864) 991-8303 for assistance.

4. Exchanges

Exchanges are available for items that are defective, damaged, or incorrect. To request an exchange:

  1. Contact Us: Provide details about the issue, including photos if applicable.

  2. Approval: Once approved, we will arrange for a replacement or exchange at no additional cost to you.

  3. Replacement Shipping: Vyvemavel covers the shipping costs for approved exchanges.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

  • Customized or personalized products.

  • Items marked as “Final Sale.”

  • Digital downloads or gift cards.

  • Opened or used products (unless defective).

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery:

  • Contact us at info@vyvemavel.com or (864) 991-8303 with photos and a description of the issue.

  • We will provide instructions for returning the damaged item and arrange for a replacement or full refund.

7. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order:

  • Contact us as soon as possible at info@vyvemavel.com or (864) 991-8303.

  • Once the order has been shipped, it cannot be canceled, but you may initiate a return following the guidelines in this policy.

8. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to us:

Thank you for shopping with Vyvemavel. We value your trust and strive to provide a hassle-free experience with every purchase.