Payment Policy

Effective Date: January 8, 2025

Vyvemavel is committed to providing secure and reliable payment options for all purchases made through our website (https://vyvemavel.com). This Payment Policy outlines the terms and conditions related to payment methods, billing, and related concerns.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Online Payment Gateways: PayPal and other secure payment platforms as displayed at checkout.

  • Gift Cards: Vyvemavel-issued gift cards (subject to applicable terms).

All payments must be made in U.S. dollars (USD).

2. Payment Security

We prioritize your security and ensure that all transactions are processed securely:

  • Payments are encrypted using SSL (Secure Sockets Layer) technology to protect your information.

  • Card details are not stored on our servers; transactions are processed through trusted third-party gateways.

  • If you suspect unauthorized use of your payment method, contact us immediately at info@vyvemavel.com.

3. Payment Timing

Payment must be completed at the time of purchase. Orders will not be processed or shipped until payment is successfully received. For pre-orders, your payment will be charged at the time of order placement unless otherwise stated.

4. Billing Information

To ensure accurate and timely processing, you must:

  • Provide complete and accurate billing information.

  • Ensure that the billing address matches the address associated with your payment method.

Failure to provide accurate information may result in order delays or cancellations.

5. Taxes

Applicable sales tax will be calculated based on your shipping address and added to the total at checkout. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Failed Payments

If a payment fails due to insufficient funds, incorrect information, or any other reason:

  • You will be notified and prompted to provide an alternate payment method.

  • The order will remain on hold until payment is successfully processed.

7. Refunds and Adjustments

Refunds for eligible returns or order cancellations will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account. For more details, refer to our Refund and Returns Policy.

8. Subscription Payments

If we offer subscription-based services, the following terms apply:

  • Recurring Payments: You authorize Vyvemavel to charge your payment method automatically on the scheduled dates.

  • Cancellation: Subscriptions can be canceled at any time by contacting us at info@vyvemavel.com. Cancellation requests must be made at least 5 business days before the next billing cycle to avoid charges.

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

  • Contact us first at info@vyvemavel.com or (864) 991-8303 to resolve the issue.

  • Unresolved chargebacks may result in account suspension and further investigation.

10. Promotional Discounts and Gift Cards

  • Discount Codes: Must be entered at checkout to apply. Only one discount code can be used per order.

  • Gift Cards: Vyvemavel gift cards can be used as payment and are non-refundable. Treat gift cards like cash; lost or stolen cards cannot be replaced.

11. Contact Us

If you have any questions or concerns regarding this Payment Policy, please contact us:

Thank you for shopping with Vyvemavel. We value your trust and strive to make your payment experience secure and seamless.