Shipment Policy

Effective Date: January 8, 2025

Vyvemavel is committed to ensuring a smooth and reliable shipping experience for our customers. This Shipment Policy outlines the terms and conditions regarding the shipment of products purchased through our website (https://vyvemavel.com).

1. Shipping Destinations

We ship products to the following destinations:

  • Domestic: All 50 states within the United States, including Alaska and Hawaii.

  • International: Selected countries. Please check the availability of international shipping during checkout.

If your location is not listed, contact us at info@vyvemavel.com for assistance.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. Delivery times are estimates and depend on the shipping method selected:

  • Standard Shipping: 5-7 business days (domestic).

  • Expedited Shipping: 2-3 business days (domestic).

  • International Shipping: Delivery times vary by destination, typically 7-14 business days.

Please note that delivery times exclude weekends, holidays, and processing time.

3. Processing Time

Orders are typically processed within 1-3 business days after payment is received. Processing time may be extended during peak seasons, holidays, or due to unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. The final cost will be displayed before payment is completed.

  • Domestic orders over a certain threshold may qualify for free standard shipping.

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Tracking and Notifications

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to monitor the status of your shipment. If you do not receive a tracking number, please contact us at info@vyvemavel.com.

6. Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged goods, please contact us immediately. We will work with you and the shipping carrier to resolve the issue.

  • Damaged Packages: Notify us within 7 days of receiving a damaged package. Provide photos and details to assist in resolving the matter.

  • Lost Packages: If your package is marked as delivered but you did not receive it, contact us for further investigation.

7. Address Accuracy

Ensure that your shipping address is accurate and complete at the time of purchase. Vyvemavel is not responsible for packages that are undeliverable due to incorrect or incomplete addresses. Additional charges may apply for reshipping.

8. International Shipping Terms

  • International customers are responsible for all customs duties, taxes, and fees imposed by their destination country.

  • Delays caused by customs inspections are beyond our control and may extend delivery times.

  • We are unable to mark packages as “gift” or falsify customs documentation.

9. Returns and Refunds

For information on returning shipped items, please refer to our Refund and Returns Policy. Shipping costs are non-refundable unless the return is due to our error.

10. Contact Us

If you have any questions or concerns about your shipment, please reach out to us:

Thank you for shopping with Vyvemavel. We appreciate your business and strive to provide a reliable and efficient shipping experience.